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Main Duties And Responsibilities
Service Network Development and Management:
Service Network Development and Management:
- Develop strategies to expand and improve the service network, maintain strong relationships with service providers, monitor their performance, and resolve any issues to enhance service quality.
- Oversee inventory and procurement of spare parts, ensuring optimal stock levels, efficient ordering, and timely delivery through collaboration with suppliers.
- Lead the customer service team, develop policies and procedures, monitor interactions and feedback, and resolve escalated issues to ensure excellent customer support.
- Work with other departments to align service expectations and present regular performance reports on customer service, service network, and spare parts management.
- Implement process improvements and foster innovation in customer service operations through data analysis and staying informed about industry trends and technologies.
- Bachelor’s degree in Information Technology, Electronics, or a related field. A Master’s degree is a plus.
- Proven experience as a Customer Service Manager or in a similar role, preferably in an industry focused on B2B service management.
- Strong leadership and team management skills.
- Excellent communication and interpersonal skills.
- Proficiency in using customer service software, CRM systems, and inventory management tools.
- Analytical mindset with strong problem-solving abilities.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Knowledge of industry standards and best practices in customer service. Familiarity with POS hardware and related technologies is a plus.
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