Outlet Manager

Company: Shuparshad & Sons Sdn Bhd

Location: Cameron Highlands

Job Description:

We are looking for a motivated and experienced Outlet Manager to oversee the daily operations of our [insert type of outlet, e.g., retail store, restaurant, café]. The ideal candidate will be responsible for leading a team to deliver exceptional customer service, manage inventory, and achieve sales targets. If you have strong leadership skills and a passion for customer satisfaction, we would love to meet you!

Key Responsibilities:

Operations Management:

• Oversee day-to-day operations to ensure the outlet runs efficiently.
• Implement and maintain standard operating procedures (SOPs) to optimize productivity.
• Manage and monitor inventory levels, stock replenishments, and product displays.

Customer Service:

• Ensure a high standard of customer service is delivered consistently.
• Address and resolve customer complaints promptly and professionally.
• Monitor customer feedback and suggest improvements to enhance the customer experience.

Team Leadership:

• Lead, train, and motivate staff to achieve high performance and meet sales targets.
• Schedule and coordinate staff shifts and manage employee performance and development.
• Conduct regular team meetings to communicate goals and updates.

Sales and Marketing:

• Develop and execute strategies to increase sales and profitability.
• Monitor sales performance and implement action plans to meet or exceed targets.
• Coordinate with the marketing team to plan and execute promotional activities.

Financial Management:

• Manage the outlet’s budget and financial performance.
• Prepare sales reports and conduct financial analysis to identify areas for improvement.
• Ensure compliance with company policies and procedures, including cash handling and loss prevention.

Health & Safety:

• Ensure the outlet complies with health and safety regulations.
• Implement and enforce hygiene and safety standards for both employees and customers.

Qualifications:

• Proven experience as an Outlet Manager, Store Manager, or similar role.
• Strong leadership and team management skills.
• Excellent customer service and communication abilities.
• Strong organizational and multitasking skills.
• Experience in [industry-specific, e.g., retail, food & beverage] operations is preferred.
• Proficient in MS Office and retail management software.
• Ability to work flexible hours, including weekends and holidays.

If you are passionate about delivering an outstanding customer experience and have the skills to lead a successful team, we encourage you to apply!

Job Types: Full-time, Permanent

Pay: From RM2,000.00 per month