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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
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  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
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Care Agent

Salary undisclosed

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To increase Strategic customers satisfaction by ensure all the request from them is really taken care off.

Also will collaborate with others teams such as Important Commercial team and Commercial Excellence Manager. To look into process and find out the best solution and given the good services to Strategic customers.

Key Accountabilities

Impact on Business

  • Calls from Strategic Customer
  • With Strategic customer to provide information to inquiries about product, delivery and customer orders.
  • And resolve complaints from Strategic customers.
  • Call back Strategic customer to inform if any issue with the orders.
  • The issue when necessary to respective team.
  • The document in Fax Monitor only for Strategic customer when necessary.
  • Up efficiency with our customer (improving processes).
  • And take care of general and technical (catalog level) questions
  • Perform any ad hoc assigned tasks by line manager from times to times

Innovation and Change

  • Looks for improvement of the current process. And colloborate with others team (Sales, Technical Sales, etc.) to find out the best service to Strategic customers.
  • Solving: Identify and define the issue, offer suitable solutions to Strategic customer according to the process.
  • To monitor the own improvement by having coaching and follow the development plan. In order to build up teams process knowledge, product & system knowledge as well.

Communication with internal and/or external Customers, Suppliers as well as Third Parties

  • Good and clear Communication : Listens actively to internal/external customers and asks the right questions to understand their needs.
  • Talented to plan and organize : Prioritizing work : Difference between important and less important individual tasks and acts accordingly.
  • Problem-Solving and Flexibility : Effective problem-solving base on an agent’s ability to help more customers in less time
  • With internal teams such as Technical support, Sales, RSC/ Logistic and others internal department, in order to give the best solution and service to Strategic customers.
  • Be main person to communicate with external customers (Strategic customers) in order to solve customers inquiry and complaints. Also Proactively contact Strategic customers to update if any issue with the orders.

Educational Background

  • Diploma and above
  • Good in English writing and speaking

Professional Knowledge and Experiences

3 - 4 years of relevant business experience neccessary

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