System Administrator (POS)

Position Responsibilities

• System Maintenance: Regularly perform system maintenance tasks for ERP and POS systems to ensure they operate efficiently without interruption.
• Upgrades and Enhancements: Plan and implement system upgrades as needed. Enhance system features for improved functionality and user experience.
• Troubleshooting: Provide immediate response to system emergencies and resolve issues that may arise with the ERP and POS systems.
• Security: Ensure that all systems are secure against cybersecurity threats. Implement protective measures and conduct regular security audits.
• Technical Support: Serve as the primary contact for ERP and POS system users. Provide training and support to end-users.
• Documentation: Maintain accurate records of system configurations, upgrades, and inventory. Develop documentation for system procedures, configurations, and settings.
• Collaboration: Work closely with other IT staff and departments to ensure that the ERP and POS systems align with business needs. Participate in IT projects as required.
• Product Launch Configuration: Configure and prepare all systems(including third party platforms) for seamless integration and functionality during new product launches, ensuring technical compatibility and performance optimization.
• Vendor Management: Coordinate with software vendors and service providers to ensure that services meet company standards and requirements.

Qualifications & Experience

• At least Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
• Proven 2-3 experience in managing and customizing ERP and POS systems, preferably in a retail or F&B environment.
• Strong understanding of database management and software integration principles.
• Excellent problem-solving skills and the ability to work collaboratively.
• Knowledge of culinary operations and menu planning is highly advantageous.
• Strong communication and training skills.

a Necessity, not a Luxury