Customer Sales Executive

The Customer Sales Executive is responsible for handling inbound and outbound conversations to assist customers, provide product/service information, resolve issues, and upsell or cross-sell products/services. This role is key to maintaining customer satisfaction and driving sales growth through effective communication and problem-solving skills.

What you will do

• Engage with prospects from social media and calls who express interest in the company's products and services, including consistent follow-up to ensure lead conversion through calls and chats.
• Meet or exceed sales targets through effective upselling and cross-selling techniques.
• Secure an appointment with a prospect and eventually convert to become a customer
• Coordinate with outlets to cater for any appointment changes where applicable
• Answer inbound customer calls, emails, and chats to address inquiries, concerns, and requests.
• Make outbound calls, chats, and emails to potential and existing customers to promote products, services, and special offers.
• Identify customer needs, offer appropriate products or services, and provide accurate information about products, services, pricing, and company policies.
• Maintain detailed records of customer interactions, sales, and transactions in the CRM system.
• Work closely with the sales and marketing teams to align on customer engagement strategies.
• Share customer feedback and insights with relevant departments to improve products and services.
• Experience in using Customer Engagement Platforms (CEP) to effectively manage customer interactions and track customer journeys.
• Leverage the platform’s features to optimize customer communication and sales opportunities.

What you will need to have

• Passionate about building rapport with customers and recommending solutions that best suit their needs
• Prior experience in customer service hospitality industry is preferred
• Ability to speak and write in English, Mandarin and Bahasa Malaysia is a must
• Willing to work on rotational schedule, including weekends and public holidays.