Associate Director, Receivables Management | TNG

We fuel the ideas and ambitions of our people with an environment built on Our DNA of Love, Entrepreneurship, Agility, and Passion – LEAP

We are a culture that empowers everyone to innovate and create solutions that will leave a positive impact on our communities and our nation, Touch ‘n Go will always be here to inspire our talents to grow as leaders and innovators giving you the power to make a difference.

What would you do?

• Oversee Receivables Management department and overall end-to-end accounts receivables process within the company. Responsible for driving collections and timely billing, operating performance, aligning decision-making with the business's key performance indicators and providing direction for any issue resolution or process improvement.
• Ensuring timely and accurate invoicing to all customers (B2B, B2G, B2C).
• Monitoring and collection of outstanding payments from customers.
• Provide strategic direction and oversight of front-end revenue cycle work processes and outcomes.
• Drive and maintain an optimal collection rate towards healthy cash inflow for the organization.
• Drive negotiation on non-payment disputes with customers efficiently.
• Drives efficiencies and cultivates high performance through coaching, mentoring, and
• ongoing training and development.
• Drive process improvements, and recommendations and update policies and procedures as and when needed.
• Develop operational initiatives to achieve financial goals.
• Identify and implement impactful change through aligned structure, increase efficiency and valued metrics and ensure adherence to the deliverables required in the monthly, quarterly, and annual reporting cycles.
• Identify gaps in the current process and make recommendations to mitigate revenue leakages and ensure strong cashflow management.
• Cross division collaboration to resolve matters such as mitigating revenue leakages.
• Ensure the proper process is in place and implemented on customers’ ageing monitoring to mitigate risk on debt write-off.
• Ensure all Finance Operations activities are executed in line with the Operating Standards and Operating Procedures Manual (OS & OPM) while strictly complying with relevant internal controls and external regulations within the agreed SLA/Turnaround time.
• Ensure month-end closing activities are performed within the timeline.
• Establish a revenue assurance process to monitor and ensure no revenue leakages.

Who should join us?

• Bachelor / Professional Degree in Accounting, Finance, Management or equivalent.
• More than 10 years of related experience.
• Proven experience in driving Accounts Receivables management.
• Strong leadership to set direction as well as adopting hands-on approach to resolve problems.
• Critical thinking and proactive in problem-solving skills.
• Strong collaboration across division and stakeholder management.
• Business partnering in any new business initiatives and provide solution and recommendations.
• Drive continuous improvement initiatives and cultivate a team mindset.
• Thrive in fast pace with excellent execution and deliverables.

Our Perks & Benefits:

• Hybrid, Flexi hours and home workplace subsidy.
• e-Wallet meal allowance.
• Unlimited office pantry fruits, snacks and drinks.
• Mobile and broadband subscription reimbursement.
• Flexibility to opt dependents coverage (spouse, child, parents or parents-in-law) for outpatient medical benefits.
• Additional leave including family leave and paid care leave to care for family members.
• Medical coverage including dental, optometrist, mental care, maternity, registered Traditional Chinese Medicine (“TCM”) and Chiropractic.
• Corporate membership discount and many more to explore.

We believe that you have what it takes to fit into the Touch ‘n Go family and help revolutionize the Fintech industry by paving the way to a cashless society. If you're ready to take the next step, apply now!

Touch ‘n Go is an organization that strives to provide Equal Opportunity Employment, based on merit, qualifications, capabilities, and caliber. It is Touch ‘n Go’s policy to not discriminate based on age, race, religion, colour or other personal status, identity or characteristics. Fair Opportunity is Our Value and Practice. Please advise us of any accommodations you may need by e-mailing: [email protected]

Note: Only shortlisted candidates will be contacted.