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Game Operations Specialist

Salary undisclosed

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Description

About Us

MON Co. is a development studio and publisher at the intersection of gaming, entertainment, and blockchain technology. Originally operating as LiquidX, MON Co. is the force behind Pixelmon, its flagship IP franchise, and MON Protocol, a cutting-edge Web3 platform. The company is led by a team of seasoned executives from top gaming and entertainment studios. MON Co. aims to deliver high-quality, engaging experiences across a variety of entertainment platforms, including games, digital content, and transmedia storytelling, as it bridges the gap between Web2 and Web3.

MON Co.’s ecosystem includes MON Protocol, which drives Web3 partnerships and tokenized gaming economies, and MON Ventures, which invests in emerging IPs and projects like Eternal League. With a growing community of over 1 million Pixelmon fans, a robust partner network of over 80 blockchain-native games, and a rapidly expanding portfolio, MON Co. is dedicated to shaping the future of entertainment for a global audience.

For more information on MON Co., please visit: https://www.mon.co

Requirements

We are seeking a highly motivated and dynamic Game Operations Specialist to join our team. In this role, you will play a pivotal role in building and nurturing our gaming community while actively collecting and leveraging feedback to improve our products. You will also be responsible for live product operations (e.g. time limited events, campaigns) that will serve to drive key metrics for our current as well as new games in the pipeline.

Key Responsibilities:

1. Live Product Operations:

  • Ideate and execute live events and/or product initiatives that serve to enhance key metrics of our games, including but not limited to activeness, retention, and monetization.

2. Community Engagement and Management:

  • Act as the primary point of contact for our gaming community; key channels for communication would include Telegram, Discord, Twitter (X).
  • Respond promptly to community inquiries, feedback, and concerns by engaging relevant internal stakeholders & follow through communication flow end-to-end.
  • Organize and moderate community events, AMAs, and discussions.
  • Implement strategies to grow and engage the community across various platforms.

3. Product Analysis:

  • Collect feedback from community members regarding our existing games as well as new games in the pipeline.
  • Collaborate with the Product Team to prioritize features given community wants and needs.
  • Regularly analyze and report on community sentiment and trends.
  • Research on current as well as upcoming trends in the gaming community.

Qualifications:

  • Bachelor's degree in Marketing, Communications, or a related field.
  • At least 2-3 years of experience in community management within the gaming space.
  • Strong analytical skills with the ability to interpret quantitative data and metrics.
  • Excellent written and verbal communication skills.
  • Familiarity with blockchain technology and Web3 gaming is a plus.
  • A proactive, agile, and goal-driven mindset.
  • Strong organizational and multitasking abilities.
  • Ability to work independently and as part of a collaborative team.

Benefits

  • We Listen. Your voice, ideas, and suggestions matters to us, as we continuously evolve
  • Our People. You’ll be working with a diverse, multicultural, international, talented, fun, supportive, and innovative people and teams. We are people you can be proud to work with
  • On The Edge of Innovation. Working on the latest technological, social and financial trends that is web3 and blockchain
  • Flat Organisation. Our team is a community, we work together as a team from all levels in a true decentralised spirit