Support the Operations Manager in overseeing the entire operational process and ensuring fulfillment targets are met.Efficiently handle customer complaints while maintaining strong relationships with clients.Assist in the recruitment and onboarding of operations staff.Track and monitor the progress of key projects, ensuring milestones are achieved on time.Lead the operations team to ensure customer orders are fulfilled accurately and delivered on schedule.Coordinate with various departments to ensure day-to-day operations run smoothly and efficiently.Act as the Operations Manager in their absence, taking responsibility for overall operations.Be flexible and available, including weekends, to address customer inquiries or complaints promptly.Promote effective communication within the team and across different departments.Ensure accurate stock recording and develop accurate inventory replenishment plans and forecasts.Assist in any ad-hoc tasks as and when is assigned by the immediate superior. A diploma in business, management, marketing, or a related field is an advantage, but SPM holders are also encouraged to apply.Proven experience in supporting or managing operational processes and fulfilling targets.Strong ability to handle customer complaints and maintain client relationships.Strong organizational and time management skills, with the ability to manage multiple tasks, prioritize responsibilities, and meet deadlines.Ability to track and monitor key projects, ensuring timely achievement of milestones.Experience in leading a team to meet order fulfillment and delivery goals.Strong coordination and collaboration skills to ensure smooth day-to-day operations across various departments.Willingness to work on weekends and promptly address customer inquiries or complaints.Ability to promote and maintain effective communication within the team and across departments.Experience in stock recording, inventory planning, and forecasting.Ability to build and maintain strong relationships with clients, vendors, and internal team members.Adaptability and flexibility to thrive in a fast-paced environment 
