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Collector, In House Recovery

Salary undisclosed

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Position : Collector, In House Recovery

Location : Wisma AmFirst, Kelana Jaya

Key Responsibilities:-

  • Monitor collections under officer own portfolio.
  • Perform recovery by negotiating with customers on repayment.
  • Propose repayment schedule.
  • To ensure KPI of account daily worked on and total number of proposal for repayment arrangement or settlement is met.
  • To ensure that all complaints or queries are attended and resolved within turnaround time.
  • Attend to customers’ complaint within the stipulated turn around time (TAT).
  • Attend walk in customers and customers queries through phone calls and e-mails on timely manner.
  • Upon Full Settlement of the facility ensure issuance of the Release Letter within TAT
  • Review and process settlement proposals.
  • Coordinate collections activities with the required units.
  • To review accounts and give instruction to proceed with Legal / Foreclosure action, KIV / Withdraw Repo, foreclosure /civil actions for RA accounts.
  • To comply with Regulatory Bodies & Regulations at all material time

Key Requirements:-

  • Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree or any related fields.
  • At least 2 years working experience in related field.
  • Good personality and communication