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Position : Collector, In House Recovery
Location : Wisma AmFirst, Kelana Jaya
Key Responsibilities:-
- Monitor collections under officer own portfolio.
- Perform recovery by negotiating with customers on repayment.
- Propose repayment schedule.
- To ensure KPI of account daily worked on and total number of proposal for repayment arrangement or settlement is met.
- To ensure that all complaints or queries are attended and resolved within turnaround time.
- Attend to customers’ complaint within the stipulated turn around time (TAT).
- Attend walk in customers and customers queries through phone calls and e-mails on timely manner.
- Upon Full Settlement of the facility ensure issuance of the Release Letter within TAT
- Review and process settlement proposals.
- Coordinate collections activities with the required units.
- To review accounts and give instruction to proceed with Legal / Foreclosure action, KIV / Withdraw Repo, foreclosure /civil actions for RA accounts.
- To comply with Regulatory Bodies & Regulations at all material time
Key Requirements:-
- Candidate must possess at least a Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree or any related fields.
- At least 2 years working experience in related field.
- Good personality and communication
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