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Application Support Engineer

Salary undisclosed

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COMPANY

  • Takaful Ikhlas Family Berhad

JOB PURPOSE

  • Work as a member of the non-core application support team, especially on MFRS17 and EDW application.

JOB RESPONSIBILITIES

  • Facilitate resolving production issues and technical inquiries to provide first and second level support.
  • Educate and advise business users as necessary to enable them to support themselves or resolve their issues.
  • Comply with the company policies, procedures, and Software Development Life Cycle
  • Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to -:
  • Application deployment planning in partnership with Infrastructure team.
  • Facilitate in Application Change Request implementation accordance with ISSD change management SOP.
  • Following up Redmine helpdesk ticket status related to application.
  • Produce necessary report on the supporting application whenever it is requested by superior / management / IT oversight.
  • Engage and build rapport with other application BAU support team members and external vendor to deliver the result within SLA.

QUALIFICATION & EXPERIENCE

Academic

  • Degree in Computer Science or equivalent

Professional Experience

  • Fresh graduate or at least 1 year in IT software support.
  • Experience working in Insurance/Takaful is an added advantage.

TECHNICAL COMPETENCIES REQUIRED

Fundamental Competency

  • Result-oriented team player that is passionate about self-improvement and quality of work.
  • Highly independent, strong self-initiative, keen learner.
  • Able to accept challenges and cope with demanding timeline.

Skills

  • Good interpersonal skills and able to work independently as well as in a team.
  • Ability to communicate effectively with end-users for insight on functionality, interface, problems, and/or usability issues.
  • Proficient in English and Bahasa Malaysia with good communication and interpersonal skills.