Client Relations Officer

We are seeking a dedicated and proactive Customer Relations Officer to join a team. The ideal

candidate will be responsible for maintaining and improving customer relationships, resolving customer complaints and issues, and ensuring a high level of customer satisfaction. Additionally, the role requires completing calls to 60 new customers every day to introduce our services and gather customer feedback.

Key Responsibilities:

1. Customer Interaction:

- Respond promptly to customer inquiries via phone, email, and face to face interactions.

- Handle and resplve customer complaints in a professional and effective manner.

- Provide accurate, valid, and complete information by using the right methods/tools.

2. Relationship Management:

- Develop and maintain positive relationship with customers.

- Follow up with customers to ensure their issues are resolved and they are satisfied with our services.

- Keep records of customers’ needs to achieve satisfaction.

- Promote services to existing and potential customers.

3. Daily Outreach:

- Make calls to 60 new customers daily to introduce our products/services amd gather feedback.

- Record and update customer information in the database.

- Provide daily reports on call outcomes and customer feedback to the management.

4. Collaboration:

- Work closely with finance and support teams to ensure consistent messaging and high levels of customer engagement.

- Participate in team meetings and provide input on customer service improvements.

5. Other Duties:

- Perform other related duties as assigned by the Assistant Manager - Customer Relations and CEO

- Stay updated on company servicea and industry trends to provude informed responses to customers.

Requirements:

- Strong phone contact handling skills and active listening.

- Excellent MS Office Skills (Excel, Word)

- Familiarity with CRM systems and practices are a plus.

- Excellent communication and presentation skills to all levels of people.

- Ability to speak and write in English and Bahasa Malaysia at professional level is a must.

- Ability to multi-task, prioritize, and manage time effectively.

- High school diploma; a college degree in a related field is preferred.

Working Conditions:

- Office based position with regular hours.

If you are a customer-oriented individual with a knack for relationship-building and a willingness to reach out to new customers daily, we would love to hear from you. Apply today to join our dynamic team and contribute to our company’s success.

ASK Management Group Sdn Bhd is an Equal Opportunity Employer. We celebrate diversity and are committed tk creating an inclusive environment for all employees.