IT Support Engineer | 1 to 3 years of experience

Position: IT Support Engineer Industry: Aviation MRO Working Duration: 12 months contract with PERSOLKELLY Working Location: Sultan Abdul Aziz Shah Airport, Complex A, Mas Engineering, 47200 Subang, Selangor Working Hours/Day: 3 Shift rotation: Monday – Friday (0700 - 1445/ 1500 - 2300/ 2300 – 0700) Salary: Basic up to RM3,000 (Based on experience + skills) with statutory contribution + leave entitlement + medical coverage Job Description Summary: We are seeking an experienced IT Support Engineer with a strong background in Microsoft 365 (M365) support and migration. This critical role involves in 24/7 shift environment IT support, by providing dedicated support for the M365 Migration Project. The ideal candidate should have intermediate-level expertise in M365 and a solid foundation in general IT support. Key attributes include a willingness to work collaboratively in a team environment and the ability to adapt to changes in job scope or direction. A proven track record in supporting M365 support/migration projects and strong troubleshooting skills across various platforms and systems are essential. This position requires a proactive approach to ensure timely and effective support for all users while fostering a positive team culture. Key Responsibilities: 1. M365 Support & Migration: • Provide comprehensive support for M365 applications, including troubleshooting, configuration, and user assistance. • Assist in the planning and execution of M365 migration projects, including email, data, and application migrations. • Ensure minimal disruption to business operations during M365 transitions, including pre-migration testing and post-migration validation. • Collaborate with the IT team to develop and implement M365 best practices. 2. General IT Support: • Respond to and resolve user inquiries related to hardware, software, and network issues. • Monitor IT systems to identify and address potential issues before they impact operations. • Document all support activities, resolutions, and escalate issues to senior IT staff when necessary. • Support day-to-day IT operations, including the maintenance and administration of IT infrastructure. • Manage user accounts, permissions, and access rights in line with security policies. • Provide on-site and remote support as required. Job Qualifications: • Bachelor’s degree in Information Technology, Computer Science, or a related field. (Relevant certifications and experience may be considered in lieu of a degree.) • Experience: At least 1-3 years of experience in IT support, with a focus on M365 support and migration. • If there is any ad hoc requirement they might have to come in on Saturday. Certifications: • Microsoft Certified Solutions Associate (MCSA) in Office 365 or Microsoft 365 (preferred). • ITIL Foundation in IT Service Management (preferred). • Cisco Certified Network Associate (CCNA) (a plus). Skills: • Intermediate-level expertise in Microsoft 365, including Exchange Online, SharePoint Online, Teams, and OneDrive. • Proficiency in M365 migration tools and processes. • Strong troubleshooting skills in both hardware and software. • Experience in network administration and IT infrastructure support.  Excellent communication and interpersonal skills.  Ability to work independently and manage multiple priorities.  Strong documentation skills and attention to detail Serious applicants may send your resume to [email protected] Only qualified candidates will be contacted for interview. We thank you for your application. By sending us your personal data and curriculum vitae (CV), you are deemed to consent to PERSOLKELLY Malaysia and its affiliates collecting, using, and disclosing your personal data for the purposes set out in the Privacy Policy which is available at https://www.persolkelly.com.my/policies/. You also acknowledge that you have read, understood, and agree to the said Privacy Policy. Follow us for the latest updates and valuable insights: • LinkedIn: https://www.linkedin.com/company/persolkelly/ • Facebook: https://www.facebook.com/persolkellymy