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Customer Care Officer
Date: 25 Sep 2024
Location: Melaka, Malaysia
Company: Singtel Group
At Singtel, our mission is to Empower Every Generation. We are dedicated to fostering an equitable and forward-thinking work environment where our employees experience a strong sense of Belonging, to make meaningful Impact and Grow both personally and professionally. By joining Singtel, you will be part of a caring, inclusive and diverse workforce that creates positive impact and a sustainable future for all.
Be a part of something BIG!
We’re looking for Customer Care Officer who loves solving problems and creating long term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.
Make an Impact by:
- Provide excellent customer service skill to SingTel customers either by telephone or electronically to ensure customer satisfaction.
- Follow up and resolve customers’ enquiries and issues.
- Retain customers by recommending products and services that best serve customers’ needs.
- Promote Singtel products and services.
- Work closely with team members and leaders to achieve individual and team Key Performance Indicators (KPI).
Skills for Success:
- At least Diploma or Degree in related courses.
- Preferably with at least one year working experience in customer service or contact centre.
- Entry level applicant are encouraged to apply.
- Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates.
- Customer oriented with good interpersonal and communication skills.
- Ability to learn quickly and work in a fast-paced environment.
- Computer literacy in MS Office.
- Willing to work rotating shifts including weekends and public holidays.
Rewards that Go Beyond:
- Full suite of health and wellness benefits.
- Ongoing training and development programs. Internal mobility opportunities.
Working Location:
Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
Size | More than 250 |
Industry | Integrated Telecommunication Services |
Location | Singapore |
Founded | 1 January 1879 |