Customer Service
Salary undisclosed
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- Serve as the first point of contact for customers, addressing inquiries via phone, email, and in-person with professionalism and courtesy.
- Process customer inquiries, providing timely and accurate information on orders, products, and services.
- Greet walk-in customers and assist them with their requests or direct them to the appropriate department.
- Handle and track customer orders from initiation to completion, ensuring proper follow-up and communication.
- Attach Purchase Orders (POs) to relevant customer records and forward them to the processing team for execution.
- Collaborate with other internal departments (e.g., warehouse, sales) to ensure customer satisfaction.
- Address any customer concerns or issues promptly and escalate as necessary.
- Receive orders and relevant documentation from Customer and process them in the system.
- Create Sales Orders (SO) based on customer information and internal guidelines.
- Monitor order progress and collaborate with the warehouse to ensure timely shipment and delivery of orders.
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