Customer Service (中文/粤语客服)

We are seeking a dedicated and customer-oriented individual to join our team as a Customer Service Specialist for the Hong Kong/China market. You will be responsible for handling calls and emails, ensuring a high level of customer satisfaction.

Key Responsibilities:

• Handle customer inquiries via calls and emails.
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
• Build sustainable relationships and engage customers by taking the extra mile.
• Maintain a positive and professional demeanor while interacting with customers.
• Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience.
• Stay updated on product knowledge and company policies to provide accurate information to customers.

Requirements:

• Bachelor’s degree in any field.
• Minimum 1 year of customer service or related experience. However, fresh graduates are encouraged to apply.
• Fluent in English, Cantonese, and Mandarin as this role requires dealing with Hong Kong/China customers.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Top Reasons to work with TDCX:

• Attractive remuneration, great perks, incentives.
• World-class workspaces, great central location with lots of different public transportation option.
• Strong learning and development plans for your career growth.
• Global company, winner of hundreds of industry awards.