Customer Service Executive

Responsibilities:

• To provide consultation on medical check-up services.
• To provide customer with health information and raising awareness of health risk factors.
• To arrange customers' medical check-up appointments and processing for general and specialist clinics.
• To coordinate work processes with the Nursing Department, Imaging Department, Laboratory Department, Sales & Marketing Department, Pharmacy, Specialist Clinics, and others to ensure smooth operation flow.
• To participate in Sales & Marketing Department activities.
• To interact with customer via phone calls and online portal, including live chat.
• To assist in customer relationship management including handling customer complaints.
• Document when necessary.
• Training will be provided.
• Normal office hours, no shift work required.

Requirements:

• Possess a Degree/Diploma or equivalent
• Minimum 2 years of experience in a customer service role, preferably in healthcare, or biomedical, or clinical, or medical insurance, or any health-related field
• Candidates with a nursing background looking for a career switch or new challenges will also be seriously considered
• Customer-centric, meticulous and a team player
• Proven experience in managing patient interactions, including scheduling appointments, handling inquiries, and resolving complaints
• Excellent communication skills, both verbally and written in English, Malay and Mandarin to liaise with mandarin speaking client and stakeholder.