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Network Security Engineer

  • Full Time, onsite
  • Bridgenet Solutions Sdn Bhd
  • Kuala Lumpur Engineering - Network (Information & Communication Technology) Full time, Malaysia
Salary undisclosed

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Company Overview

Bridgenet is an Information and Technology Solutions Provider which was founded in 2003. We leverage different field of expertise to attend to our customers' needs and to assist and assure our customer in achieving their diverse goals. We provide full end-to-end service, and we look forward to building mutually beneficial long-term partnerships. Bridgenet has grown and matured considerably since its establishment in 2003. While we still maintain our focus on computer supporting systems, at the same time, we continue to develop service programs to support customers in maintaining their infrastructure in the ever-developing IT era. We offer a vast range of products and services which are cost-wise, saving customers time and money. A team of certified engineers, as well as architects, are always available to provide you with the best solutions for your IT requirements. To ensure that we provide the highest level of customer care, we also provide procurement, configuration, and support services. Bridgenet's partnerships with leading international companies also provide more comfort and confidence to our customers.

Job Description

  • To provides 24/7 technical support to customers by remotely or onsite support.
  • Manages the implementation of projects closed by the field sales team.
  • Coordinates closely with internal sales, project managers and service resources by communicating project status and success metrics.
  • Monitors customer support for technical solutions implemented and alerts the field sales to potential customer satisfaction threats or competitor activity.
  • Creates documentations and technical knowledge transfer to customers.
  • Provides expert advise on technical proof-of-concepts evaluation.
  • Maintains knowledge of competitive products as well as complimentary solutions.
  • Work collaboratively with the field sales, project management, engineering and support teams.
  • Provides coaching and professional development to team members in order to enhance their product knowledge, technical acumen and technical sales skills.
  • Develops and maintain relationships with prospects, customers, and partners.
  • Attend in-person meetings with clients to analyse, troubleshoot and diagnose hardware problems
  • Respond to customer inquiries and assist in troubleshooting and resolving challenges
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
  • Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues.
  • Provide prompt and accurate feedback to customers.

Job Requirement

  • Bachelor Degree / Diploma in Information Technology, Computer Science, or any related field.
  • Preferably someone with 5 years of experience, however junior engineers with at least 1 - 2 years of relevant working experience are welcome to apply as well.
  • Good analytical and problem-solving skills.
  • Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources.
  • Preferably someone with knowledge in using any of the F5 network products such as LTM, GTM, ASM, AFM, LC, APM or VCMP etc.
  • Well verse knowledge in IP protocol (TCP/IP) networking routing and switching protocols, VPN, Firewall, IPS, Load Balancer, WAF.
  • Knowledge or experienced in Firewall solutions such as Fortinet, CheckPoint, PaloAlto, or Cisco (ASA).
  • Experienced in IPS solutions such as TippingPoint, TrendMicro, or Cisco (FirePower).
  • Experienced in Email & Web (Proxy) solutions such as Fortinet, Symantec, Bluecoat, or Cisco (IronPort).
  • Experienced in any cybersecurity related solutions.