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Customer Service Coordinator
Salary undisclosed
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About us
We specialize in providing top-notch sales and service for Multifunction Printers (MFP). Our commitment to excellence and customer satisfaction sets us apart in the industry. We are looking for dedicated and enthusiastic Customer Care Coordinator to join our dynamic team.
Qualifications & experience
• 3 years experience in a similar capacity
OR
- 5 years experience as a Call Centre Coordinator or Customer Service Coordinator
- Communication skills
- Interpersonal skills
- IT literate MS Words & EXCEL
- People management skills
- Negotiation skills
Tasks & responsibilities
- Manage and ensure the smooth running of the daily operation of the call centre
- Call registration and dispatch of service calls.
- Answer to customer queries on service calls matters.
- Prepare service/parts quotation for customers.
- Invoicing.
- Preparation and submission of technicians monthly traveling claims.
- Filing.
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