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Customer Service Administrator at Fitness Centre

Salary undisclosed

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POSITIONS AVAILABLE AT THE FOLLOWING OUTLETS:

  • Johor Bahru, Johor
  • Bubble Sports Complex, Tebrau
  • Kuching, Sarawak
  • Samarahan COMING SOON
  • Metrocity Matang
  • The Gym Box, Rock Road
  • MJC Batu Kawa New Township
  • Jln Petanak
  • AEON Mall
  • BDC Everrise
  • iCOM Square
  • MYDIN Vista Tunku
  • Tabuan Jaya
  • Kota Kinabalu, Sabah
  • Gaya Street COMING SOON
  • City Mall, Luyang
  • Sky Arena, Penampang
  • Miri, Sarawak
  • Marina Square Phase 2
  • Saberkas
  • Bintulu, Sarawak
  • Town Square Bintulu

When applying, please indicate which outlet is your preference.

ROLE AND RESPONSIBILITIES

  • Ensure proper administration of the gym, such as:
  • Sign up or cancel memberships
  • Provide membership sign-up information and explain membership terms
  • Disallow non-members or those with outstanding matters to enter
  • Collect and record all stock and payments
  • Investigate and communicate accordingly if fouls are committed
  • Effectively assists in all member enquiries, complaints and requests
  • Communicate gym updates and membership matters to members using our SMS and e-mail system
  • Inspect and maintain cleanliness and tidiness of gym and office environment on a daily basis
  • Inspect to ensure all equipment are functioning and well-maintained
  • Inspect camera recordings to ensure gym rules are respected; take corrective actions if they are not
  • Work within Level Up Fitness’s Standard Operating Procedures
  • Effectively work within the team to escalate any issues to your direct supervisor after attempting to resolve them on your own
  • Contribute towards delivering a great experience to members and guests

QUALIFICATIONS AND EDUCATION REQUIREMENTS

  • A cheerful, outward, friendly personality. You will be required to smile a lot!
  • Working hours depends on outlets, but the candidates must be able to work weekday evenings and on weekends.
  • Preferred Languages:
  • Candidates should be able to converse in English.
  • Candidate will be interacting with customers from diverse background, and fluency in other languages is a plus.
  • Computer-literate:
  • Candidate must be adept at using basic functions of Microsoft Excel
  • Candidate ideally should possess at least a Diploma or Degree in Hospitality/Tourism/Hotel Management, Sports Science & Management or equivalent.
  • At least 1 year(s) of working experience in the related fields above is ideal for this position, but Fresh graduates may be considered