Sales Support and Admin - Senior Process Executive

Job Responsibilities

• Assist client manager in generating quotes to facilitate in fast turnaround time. This might involve a degree of product pricing knowledge.
• Responsible of Information gathering and data consolidation of each quote request.
• Handle incoming quotation requests including overseas requests from other offices.
• Frequent follow up call required to achieve client request closure within SLA given.
• Process and follow-up on dispute case or open issues within SLA given.
• Dealing with external and internal queries in a professional, client-oriented manner.
• Close alliance with vendors to obtain vendor’s quotations and assist deal registrations if required.
• Establish and maintain good relationship with decision-makers, internal and external Stakeholders.
• Responsible for QA process.
• Provides mentorship & guidance to new joiners.
• To assist in order submission if required.
• Any other duties and responsibilities which will be assigned by the management or superior as and when necessary.

Requirements

• Diploma or degree in Business or any related field.
• At least 2 years’ experience in Sales Support, Sales Admin, Sales Coordinator or related role in IT industry or similar industry.
• Good in English, Mathematics, Excel and Microsoft Outlook.
• Preferably someone that can speak in Mandarin/Cantonese or Tamil.
• Comfortable with working in AU time zone. (Eg: 8.30 am to 5.30 pm)
• A good understanding of Sales/buying cycle and ability to handle dispute case.
• Good Problem-Solving skill.
• Meticulous and detailed in numbers.