Duty Officer 客服专员

• Handle and manage all Memorial Hall related issues.
• Coordinate with Service Consultant for the deceased check-in, check-out and assist in Funeral Procession.
• Explain the terms and conditions of using the Memorial Hall to the customer and assist the customer in filling the Memorial Hall registration form.
• Attend to customers’ requisition at Nirvana Memorial Centre.
• Check and monitor the room keys and facilities of Memorial Hall.
• Liaise with Housekeeping department for the general cleaning of the Memorial Hall, make sure the items provided to the customer are in order such as hand towel, bath towel, shampoo and others.
• Handle customer enquiries on funeral services and Memorial Hall related issues.
• Lead customer, deceased family’s friends and relatives to the correct Memorial Hall.
• Coordinate with relevant departments to ensure the facilities and environment of Nirvana Memorial Centre are in order.
• Implement and enforce the approved policies and procedures that stated in Duty Officer Handbook.
• Call or inform respective department to confirm suppliers or visitors.
• Assist in coordinating with Service Consultant for special setup and arrangement of VIP cases.
• Monitor and control the usage of electricity and water supply.
• Any other duties as assigned by the superior/ management to you from time to time.

Requirements:

• Minimum SPM, or
• Minimum 2 years experiences in related field or equivalent.