Digital CRM Manager (Entertainment)
- Full Time, onsite
- Inter Island Manpower Pte Ltd
- Kuala Lumpur Direct Marketing & CRM (Marketing & Communications) Full time RM 8, Malaysia
Salary undisclosed
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What You Will Do
- Ensure efficiency of CRM software (FastTrack) to improve customer's experiences.
- Extract, analyse and present business data to further strengthen business performance and understand customer spending behaviour.
- Develop content and execute planned CRM business life cycles or activities across email, SMS, apps, and other digital channels.
- Collaborate closely with the content, IT and marketing teams to align CRM strategies with business objectives.
- Provide leadership and guidance to foster a culture of knowledge-sharing through effective communication and documentation.
What You Should Have
- Proven record of successful B2C strategy development and implementation in improving business performance using digital CRM systems.
- Experience in data analysis and configuration of campaign life cycles in CRM systems/software (e.g., FastTrack, SalesForce, HubSpot, SugarCRM, etc.).
- Fast learner and High stress tolerance.
- Strong analytical skill, data-driven in decision making.
- Result-oriented with strong problem-solving skills.
- Proficiency in G Suite and Microsoft Office.
- Have experience leading a team of 4-7 people
- Candidates with i-game, forex and crypto background is an added advantage
Additional Information
- Probation for 6 months - WFH
- Upon confirmation, will then need to work onsite in Old Klang Road
- Salary open for negotiation based on skills and experience + monthly commission +bonus
- 5 days work week, Monday - Friday, 8.30am - 5.30pm
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