Customer Care Executive
Salary undisclosed
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Job Descriptions:
- Plan and carry out customer care duties and to be based in front desk and/or call centre as per the superior’s assignment.
- Implement sales plans and ensure high standard of sales and service levels is provided to customers
- Follow up on leads and participation of marketing and business development activities
- Keep abreast with latest and most current information and technology in regards to market changes, competitors information and Company’s products
- Attend to walk-in customers in front counter, face to face and phone enquiries, including providing counseling to customers
- Maintain Optimax standards and observe Group Compliance Policy
- Assist in any adhoc projects assigned
Requirements:
- Possess at least Diploma in any related field with working experience in Call Centre, Hotel Front Desk, Cabin Crew, Customer Service and Retail line
- Fresh graduates, air stewardess, hotelier and candidates from service & retail line are encouraged to apply
- Able to converse in English, Bahasa Malaysia and Mandarin. Proficiency in Mandarin will be added as advantageous. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
- Good communication, negotiation and interpersonal skills
- Proactive approach to problem solving and willing to learn
- Results-driven and able to work independently to achieve sales targets
- A team player with an energetic and flexible working style
- Must be able to work on weekend
- Vacancy Available at Various Location : Klang
- Working Days - 5 Days a week
- Please state which branch you preferred when you applied the job at the cover letter.
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