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Customer Care Executive

Salary undisclosed

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Job Descriptions:

  • Plan and carry out customer care duties and to be based in front desk and/or call centre as per the superior’s assignment.
  • Implement sales plans and ensure high standard of sales and service levels is provided to customers
  • Follow up on leads and participation of marketing and business development activities
  • Keep abreast with latest and most current information and technology in regards to market changes, competitors information and Company’s products
  • Attend to walk-in customers in front counter, face to face and phone enquiries, including providing counseling to customers
  • Maintain Optimax standards and observe Group Compliance Policy
  • Assist in any adhoc projects assigned

Requirements:

  • Possess at least Diploma in any related field with working experience in Call Centre, Hotel Front Desk, Cabin Crew, Customer Service and Retail line
  • Fresh graduates, air stewardess, hotelier and candidates from service & retail line are encouraged to apply
  • Able to converse in English, Bahasa Malaysia and Mandarin. Proficiency in Mandarin will be added as advantageous. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
  • Good communication, negotiation and interpersonal skills
  • Proactive approach to problem solving and willing to learn
  • Results-driven and able to work independently to achieve sales targets
  • A team player with an energetic and flexible working style
  • Must be able to work on weekend
  • Vacancy Available at Various Location : Klang
  • Working Days - 5 Days a week
  • Please state which branch you preferred when you applied the job at the cover letter.