Customer Service Executive

About Asian Trails

Founded in 1999, the Asian Trails Group has been on the forefront of operating cutting-edge travel proposals to seamless operational standards that is second to none in Asia. Headquartered in Bangkok, the group continues to provide client-focused destination management services in all of its destinations; Cambodia, China, Indonesia, Laos, Malaysia, Myanmar, Singapore, Thailand and Vietnam.

For our office in Kuala Lumpur, Asian Trails Malaysia is currently seeking suitable and dynamic candidates that fulfil the criteria as mentioned below for the position of :

Customer Service Executive | Kuala Lumpur

Purpose of the role

Customer service is of vital importance to all organizations in the travel and tourism sector. The position of Customer Service Executive in Asian Trails is to ensure all clients are satisfied with provided services which involves providing helpful information, answering questions, and responding to complaints. A strong sense of responsibility and the ability to prioritize and organize are preferred skill sets to fill this role. Working under pressure, meet tight deadlines and work flexible hours during peak season, a “Can Do” attitude and positive thinking, includes creative thinking are to be expected. Based in Kuala Lumpur, the ideal candidate will become a part of a great team of passionate travel colleagues.

You will play an important role to:

• Prepare Welcome Folder and arrange Welcome Meeting at hotel within 24 hours from clients’ arrival time
• Provide itinerary, ground supports, optional tours sales and other crucial details to client.
• Respond to clients’ questions and concerns in a timely and accurate way, via phone, email or chat and report any irregularity/problems to superior.
• Prepare and submit daily report of Optional Sales and cash collection
• Prepare monthly report update on hotels, works, events, news and available products.
• Handle the company's hotline (24/7 on rotation basis), attend to clients request on the ground and conduct investigation on complaints.

To be successful in this role, you will need to have:

• Certification of Diploma/Advanced/Higher/Graduate Diploma in any field.
• Excellent command Malaysian and English (verbal and writing), other languages are a plus
• 3 years working experience in Customer Relations or related field.
• Proficient knowledge of Malaysia & Singapore's destination, PC operation, MS Office, E-mail and the Internet.