Customer service

Key Responsibilities:

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Assist customers with product information, order status, and account management.
• Resolve customer complaints and issues effectively, ensuring customer satisfaction.
• Maintain accurate records of customer interactions and transactions in the database.
• Collaborate with other departments to address customer needs and improve service.
• Provide feedback on customer trends and areas for improvement.

Qualifications:

• High school diploma or equivalent; additional education is a plus.
• Previous experience in customer service or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Proficient in using customer service software and Microsoft Office Suite.

What We Offer:

• Competitive salary and benefits package.
• Opportunities for professional development and growth.
• A supportive and friendly work environment.