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Contact Centre Consultant (Inbound) MY Walk-in Interview October (Tue & Thu)

  • Full Time, onsite
  • CIMB Bank Berhad
  • Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Contract/Temp RM 2, Malaysia
Salary undisclosed

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Walk-in Interview Details:

Date : 1st & 3rd Oct (Tue, Thu), 8th & 10th Oct (Tue, Thu), 15th & 17th Oct (Tue, Thu), 22nd & 24th Oct (Tue, Thu)

and 29th Oct (Tue)

Time : 9.00 am to 3.00 pm (*break time : 1pm - 2pm)

Venue : CIMB Hub @ Kenanga International Building, Level 14, No.26, Jalan Sultan Ismail, 50450, Kuala Lumpur.

To ensure a smooth sailing interview process, we’d appreciate if you could copy the link below to sign up and select your preferred interview date. Keep a note to bring along some key documents, namely:

  • Your latest resume
  • Educational certificates (SPM, Diploma, Degree, etc)
  • https://forms.office.com/r/U9TETbZEy3 (Registration Link)

    See you there !

    • Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines
    • Perform the required verification prior to proceeding with updating of customer’s information, fulfilling customer's requests or providing account information as requested by customers
    • Identify and escalate complex/unresolved case to relevant parties
    • Update customer on case status and outcome through phone
    • Ensure calls are appropriately logged and supported by proper documentation as required
    • Make outbound calls to customers as per standard operating procedures for identified processes
    • Computer Literacy (Essential)
      - Proficient in MS Office (Word, PowerPoint, Excel)
      - Standard computer operating systems (MS Windows)
    • Communication Skills - Conversational (Essential)
      - Ability to listen, probe and understand customer issues/requirements
      - Ability to communicate effectively with customers using appropriate, clear and concise language
    • Communication Skills - Written (Essential)
    • Language Skills (Essential) -- Fluency in English language (Verbal & Written), Fluency in Bahasa Malaysia (Verbal)
    • Candidate is required to work on 24-hour-rotation shift
    • Fresh graduates are encouraged to apply