Contact Centre Consultant (Inbound) MY Walk-in Interview October (Tue & Thu)
- Full Time, onsite
- CIMB Bank Berhad
- Kuala Lumpur Customer Service - Call Centre (Call Centre & Customer Service) Contract/Temp RM 2, Malaysia
Salary undisclosed
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Walk-in Interview Details:
Date : 1st & 3rd Oct (Tue, Thu), 8th & 10th Oct (Tue, Thu), 15th & 17th Oct (Tue, Thu), 22nd & 24th Oct (Tue, Thu)
and 29th Oct (Tue)
Time : 9.00 am to 3.00 pm (*break time : 1pm - 2pm)
Venue : CIMB Hub @ Kenanga International Building, Level 14, No.26, Jalan Sultan Ismail, 50450, Kuala Lumpur.
To ensure a smooth sailing interview process, we’d appreciate if you could copy the link below to sign up and select your preferred interview date. Keep a note to bring along some key documents, namely:
https://forms.office.com/r/U9TETbZEy3 (Registration Link)
See you there !
- Handle and resolve incoming calls (including product enquiries, service request, feedback & complaints) as per contact centre standard operating procedures and CIMB guidelines
- Perform the required verification prior to proceeding with updating of customer’s information, fulfilling customer's requests or providing account information as requested by customers
- Identify and escalate complex/unresolved case to relevant parties
- Update customer on case status and outcome through phone
- Ensure calls are appropriately logged and supported by proper documentation as required
- Make outbound calls to customers as per standard operating procedures for identified processes
- Computer Literacy (Essential)
- Proficient in MS Office (Word, PowerPoint, Excel)
- Standard computer operating systems (MS Windows) - Communication Skills - Conversational (Essential)
- Ability to listen, probe and understand customer issues/requirements
- Ability to communicate effectively with customers using appropriate, clear and concise language - Communication Skills - Written (Essential)
- Language Skills (Essential) -- Fluency in English language (Verbal & Written), Fluency in Bahasa Malaysia (Verbal)
- Candidate is required to work on 24-hour-rotation shift
- Fresh graduates are encouraged to apply
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