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Customer Service (Planner)

Salary undisclosed

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We are seeking a Customer Support Specialist (Planner Operation) for Plastic Injection Moulding Manufacturer.

Work location: Larkin

Responsibilities:

  • Achieve the company's Revenue Annual Operating Plan (AOP) target.
  • Coordinate customer demand loading and work with the scheduler to align internal plans with customer shipment schedules.
  • Leverage strong analytical skills to assess demand waterfalls based on customer demand trends.
  • Continuously enhance organizational skills, including task prioritization, multitasking, and meeting deadlines.
  • Support the factory in reviewing material availability and capacity constraints.
  • Prepare regular reports for the Department Manager on material status, inventory levels, quality and delivery, safety issues, and cost savings.
  • Ensure on-time delivery (OTD) and customer satisfaction, while meeting individual and departmental objectives.
  • Reduce excess and aging inventory within the factory.
  • Assist the finance team in securing on-time payments from customers.

Requirements:

  • At least 5 years of working experience in Plastic Manufacturing or related to Supply Chain activities
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