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Operation & Maintenance Technical Leader (Based at Kuching)-MRO AMS

Salary undisclosed

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Task Responsibilities

  • Main duty is to lead, manage, problem-solving of 2nd level support & troubleshooting, RCA, customer reporting, guiding & assisting other Back Office engineers
  • Plan and arrange Corrective and Preventive maintenance of Core, Radio, Transmission, within defined SLA’s
  • Fault management in terms of coordination among other Back Office teams (Core, Radio, Transmission)
  • Audit of existing network and suggestion of improvement plans.
  • Planning support by providing network topology and information.
  • Coordination with customer and MS internal stakeholders, satisfied customer on the project delivery.
  • Performance evaluation of Back Office resources.

Authority

  • Approval of the reports generated, job rotation, shift/leave management
  • Ensure that the BO team has the required skills and competence to perform their tasks efficiently
  • Guide & support the Back-Office Engineers
  • Support the team in advanced trouble shooting and fault resolution.
  • Review the Performance Evaluations done by the Team leaders

Education Qualification

  • Bachelor’s degree in Electronics and Telecommunications Engineering

Technical skills

  • Minimum 3 years working experience as O&M Manager/Lead managing multiple domain i.e. Transmission IP/DWDM, RAN, etc.
  • Minimum 2 years working experience as O&M engineer in operation & maintenance for any domain i.e. Transmission IP/DWDM, RAN, etc.
  • Very Good knowledge of service networks / service applications characteristics and capabilities
  • Very Good knowledge of service performance indicators and their interpretation
  • Very Good support system knowledge and shall be able to use required applications after proper set-up, with use of documentation without further assistance
  • Very Good knowledge of services and service applications implementation / integration processes.
  • Very Good knowledge in any of IP/Access, Core, Transport and Service Networks
  • Good knowledge and practical skills in any global process i.e. ETOM, FCAPS, ITIL
  • HCIE or equivalent certificate

Other skills

  • Good leadership and communication skills, especially in handling technical requirements
  • Ability to manage the team and create team spirit in a positive manner
  • Innovative and creative
  • Self driven, result oriented, very good coordination and communication skills
  • Motivated with a positive attitude.
  • Contract(s) position is available.