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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
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  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
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  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Internship - Customer Experience, Travel & Expense (Mandarin Speaker)

  • Internship, onsite
  • Roche Services & Solutions Operations APAC
  • Bandar Sunway, Malaysia
Salary undisclosed

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Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding people’s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.

The Position

Task Responsibilities:

  • Handle all incoming calls/ live chat/ tickets from the business in relation to Travel & Expense tools - Concur
  • Try to resolve these issues and escalate them to the relevant team, when required.
  • Execute the day-to-day activities according to the highest standards of financial control, compliance, and best practices.
  • Ensure quality and accurate delivery of services within agreed key performance indicators (KPIs) and as defined in the Service Level Agreement (SLA) and SOPs of the respective business sub-process.
  • Manage system configuration files and coordinate master data change
  • Accountable for the professional support that is due to our customers to ensure a high-tier customer satisfaction level.
  • Build strong collaborative networks with key stakeholders and ensure good/ adequate communication.
  • Assist end-users with general use, navigation, functionalities, and process queries.
  • Contribute process and technical expertise to process improvement initiatives.
  • Follow the instructions of the Managers regarding daily work coordination
  • Support on assigned projects or programs.


Continuous Improvement Initiatives:

  • Participate in continuous improvement initiatives by proposing systems enhancements.
  • Continuously develop relevant skills/ competencies by knowledge sharing with team members.


Education & Qualification:

  • Undergraduate Degree students from reputable universities in Malaysia pursuing studies in Business Studies, Finance & Accounting, Commerce, IT, Supply Chain, Procurement or equivalent.
  • Proficiency in Chinese (speak, read, write & understand) is a must as a candidate is required to provide support in Chinese language.
  • Interested in the customer service & desk support industry
  • Interested to work in a shared service center across a global or large organization.
  • Able to commit to a 6 months of internship within this year.

Who we are

At Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we’ve become one of the world’s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.

The Roche Services & Solutions as well as People Support Solutions organisations located in Kuala Lumpur provide end-to-end business solutions for Finance, Procurement, IT, Communications, People & Culture (Human Resources) and beyond to our Roche colleagues across the APAC region. Today Roche employs altogether around 1100 employees in Malaysia.

Roche is an Equal Opportunity Employer.

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