Account Assistant (MNC) (Regional) (Fresh Grad is welcomed)

Applying Customer Payments and Analyzing Exceptions:

• Accurately apply payments received from customers to their respective accounts.
• Identify and resolve any discrepancies or exceptions in payment applications.
• Ensure all payments are processed in a timely manner to maintain accurate account balances.

Processing Maintenance Transactions on Customer Accounts:

• Update and maintain customer account information, including contact details and payment terms.
• Process adjustments, credits, and debits as necessary to reflect accurate account status.
• Ensure all transactions comply with company policies and accounting standards.

Conducting Customer Service via Telephone and/or Email Correspondence:

• Respond to customer inquiries regarding their accounts, payments, and billing issues.
• Provide exceptional customer service by addressing concerns and resolving issues promptly.
• Maintain clear and professional communication with customers to foster positive relationships.

Performing Other Administrative Tasks as Needed:

• Assist with the preparation of financial reports and statements.
• Support the accounting team with various administrative duties, such as filing, data entry, and document management.
• Participate in team meetings and contribute to process improvement initiatives.