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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Operations Assistant (Call Centre) - DIPLOMA ENTRY

  • Full Time, onsite
  • PLUS Berhad
  • Selangor Customer Service - Call Centre (Call Centre & Customer Service) Contract/Temp, Malaysia
Salary undisclosed

Apply on

JobStreet
Original
Simplified

1. Answer Calls

  • Answer all calls received through PLUSLine (), Emergency Telephone (ET) and Region Communication Centre (RCC).
  • Greet and hang up the calls received through PLUSLine, Emergency Telephone (ET) and Region Communication Centre (RCC) using the standard script.
  • Verify the feedback information with the caller before end the conversation.

2. Feedback Management

  • Immediately register the feedback received through PLUSLine and ET into Customer Care Online Management System (CCOMS) and Customer Intelligence Portal (CIP).
  • Assign unresolved customer feedback in CCOMS/CIP to the related party i.e. Head of Function, Region Manager or Section Manager for further investigation and action.
  • Update the action taken and solution details for customer feedback into CCOMS/CIP.

3. Follow Up Call

  • Carry out follow up call to customer within 30 minutes for any request of PLUSRonda assistance that received through PLUSLine () and ET.
  • Carry out follow up call to PLUSRonda within 30 minutes to get the event updates.
  • Carry out follow up call to Recovery Vehicle Operator (RVO) within the stipulated times.

4. Incident Management

  • Record and update highway event’s information in PRIME, RCC log sheet, WhatsApp, Telegram and any form that placed at RCC.
  • Record and update incident information received at RCC into PRIME system.
  • Check and confirm all information registered in PRIME are accurate before RCC closed the ticket.

5. Reporting

  • To prepare and submit the following reports to the respective Region, Section, or Function
  • Summary of Recovery Vehicle Operator (RVO) – every Monday
  • Section on Call (SOC) Weekly Schedule – every Friday

6. Others

  • Improve job knowledge by reading and studying new product description or new information related to the company services
  • Comply to handing over procedure before end the duty
  • Carry out any ad hoc task instructed by the Management and Superiors i.e. Overtime, CSR, Company Event, Coordinator, Simulation Exercise and etc.
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