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  1. Go to Settings.
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Jobs or company...

Executive, Business Development & Customer Service (Penang)

Salary undisclosed

Apply on

JobStreet
Original
Simplified

ROLES & RESPONSIBILITIES

Assist to achieve the Company's target and strategic aims

  • Machine Installation
  • Location Fees - Minimize poor item sales location
  • Sales collection follow the Benchmark
  • Sales forecast – machine quantity , models , market segment , geography and competitor
  • Helping determine pricing schedules , promotions and negotiations
  • make appointment with pic
  • site visit upon approval - share the VM proposal (benefits and usage)-approach pic on VM installations (finalize on utility point(to communicate with tech team) & agreement clause sharing) or convincing client if not approved
  • Update to manager thru location survey form for discussion and approval - update detail example total headcount, competitors
  • Weekly discussion with group manager on target achievement and early preparation for machine delivery/recall/exc
  • Monthly - Submit outlook file - 3 month forecast

Agreement preparation - customer contract

  • Upon customer approval - create Reference number in agreement ref file ( excel file - ref running no) for agreement preparation. - agreement details such as - ref no, client address ,no of VM, VM model ,Product ,Price list, Terms .
  • Get signature from Branch Manager before submit to customer
  • meet pic for contract sign up & confirm date of VM delivery and finalise utilities arrangement
  • Submit both parties signature agreement to Admin dept for the filling

Delivery process

  • Sales Prepare Vending Machine D.O support (Jobsheet) form and get Branch Manager and Operation manager approval/signature, then hand over the Vending Machine D.O support (Job sheet) to workshop for VM preparation (min 7days earlier)
  • Communicate with Customer , technical team, transport team, workshop team, and operation team on the installation process and customer requirement.
  • Delivery order form (DO )for customer signature upon receive the Vending Machine. to return to admin dept for filling

After delivery

  • Follow up with customer on the Vending Machine quality and problem caused
  • Meet up with min 5 existing customer on weekly basis to create good PR and get customer feedback ( to concrete the relationship)-get customer feedback through customer survey form (csi form)- for improvement on any customer complaint or request.
  • Update client for sales historical - either withdraw or add machine (example - low sales : relocated / down grade or recall , high sales - add machine)
  • Follow up on customer payment (subsidy or rental)
  • Follow up on table top order and payments
  • Update product proposal time to time on latest stock and price
  • Update customers about price increase, new product launch, service changes thru mail memo
  • Installation Machine Qty - reach the target
  • Location Fees - Minimize poor item sales location
  • New machine installation follow Item Sales Benchmark
  • Maximize the quality machine placement

REQUIREMENTS

  • Diploma and higher with 5 years’ experience
  • Personal integrity to handle confidential information
  • Candidate can travel anytime
  • Customer service skills
  • Excellent verbal communication skills , extra languages is an advantage
  • Confidence -maintaining a positive attitude
  • Resillence-communicating with conviction
  • Active Listening-understanding the customers needs
  • Entrepreneurial spirit-continual self-improvement
  • Team Work
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