People Experience Associate (Korean Speaker)

Let’s talk about the team:

The primary role of the People Experience Associate is to provide People operations and administrative support to Business, employees and People teams to ensure consistent application and integration of policies, procedures and practices. Key deliverables include, maintenance of accurate & efficient employee information & other data points, payroll management and benefits transactions, LMS administration and People policies and procedures. Document control for defined operations processes to ensure compliance to policy, quality, and statutory requirements. This role will also serve as an intermediary between the technical team and functional users to effectively utilize LMS functionalities by providing expert guidance, system management, analysis, and proactive initiatives for process enhancements.

This role is part of the larger Global People Shared Services Team which will drive continuous process improvement initiatives, provide routine support for case management portal, maintain Workday and CSOD data integrity, as well as general and advanced People operations and administrative support.

Let’s talk about the role:

Employee Lifecycle:

• Resolve routine requests received through global case management portal promptly with high satisfaction from the customer (employee) and/or use judgement to escalate to the next level.
• Provides daily end-to-end Employee Life Cycle administration support, including onboarding, offboarding, internal transfers, and employment contract management.
• Process and monitor all local documentation required for employees via DocuSign.
• Manage data in Workday; this will include ensuring accurate data is entered and maintained in the system and periodically performing data audits.
• Generates and distributes standard and ad hoc reports for various requests and customer groups in line with business requirements.
• Maintains all Workday payroll inputs.
• Partner with the People Experience Operations Specialists, flexing to assist with important foundational and operational HR as needed for complex and time sensitive requests.
• Promote the usage of self-service and guide the employees on how to access and navigate.
• Use procedures, policies, knowledge database and other reference materials to assist in answering requests ensuring information is relevant, current, and clear.
• Be part of or involve in People Team transition support; this will include Talent Acquisition, Global Mobility, Compensation and/or other admin support.
• Document control for defined operations processes to ensure compliance with policy, quality and statutory requirements.
• Support any ad-hoc requests, tasks or projects as and when needed.

Management of Learning System (Cornerstone OnDemand, Objective, Change Note)

• Ensure the LMS system is managed and maintained as per Standard Operating Procedure (SOP) to support all internal learning requests.
• Collaborate and assist with a variety stakeholder in implementing and using the LMS in their technical and functional activities.
• Run, collate, and provide other people reports as and when requested.
• Support Quality and Compliance audits for LMS related matters.
• Work with Quality and Compliance teams to identify Target audience and create groups in the Learning Management System, Cornerstone OnDemand (CSOD)
• Manage and maintain learning contents in LMS as per Training Matrix or change note requests.
• Complete Learning assignments as per Quality and Compliance and Global team requests
• Set up virtual learning sessions and provide support for on-going training.

Let’s talk about you:

Required:

• 1-2 years of related experience in HR support role (ie: HR Help Desk / HR Ticketing / HR Tier 1 etc/CSOD).
• Experience in Workday or other HR Systems.
• Korean language proficiency
• A strong sense of business ethics including the ability to appropriately handle confidential information.
• Ability to learn quickly and understand HR activities and processes.
• Strong customer experience focus.
• Excellent written and verbal communication skills.
• Excited and enthusiastic to learn, and by the opportunities new challenges provide.
• Desire to work in a high caliber team and strive for exceptionally high-quality service delivery.
• Excellent computer proficiency (e.g. MS Office – Word, Excel, and Outlook)

Preferred:

• Bachelor's Degree in HR or relevant education background.
• Experience in HR Operations/ Shared Services environment in multi-national operations.
• Experience in working within a cross functional team.
• Experience in working within cross functional teams and able to support multiple countries with a general understanding of additional countries’ employment legislation and when to seek more qualified advice.