Customer Support cum Data Entry Assistant (Warehouse Dept)
Salary undisclosed
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Job Description:
- Customer Support / Data Entry:
- Handle inbound and outbound customer calls and emails.
- Address customer inquiries, resolve issues, and provide product or service information.
- Maintain a high level of professionalism and provide friendly, responsive service.
- Assist customers with placing orders, tracking shipments, or managing account details.
- Coordinate with internal departments to ensure customer needs are met promptly.
- Enter and update customer information, orders, and transactions in the company's WMS system.
- Verify the accuracy of entered data and correct any discrepancies.
- Maintain detailed and accurate records of customer interactions and transactions.
Key Responsibilities:
- Inputting data with accuracy and attention to detail.
- Answering and resolving customer service queries via phone, email, or chat.
- Following up with customers as needed to ensure satisfaction.
- Collaborating with other departments to address and resolve customer issues.
- Managing high-volume data entry tasks.
- Keeping up to date with company policies, procedures, and product information.
Qualifications:
- Diploma or equivalent certificates in a related field is preferred.
- Proven experience in customer service or data entry roles (typically 1-3 years).
- Experience working with WMS system, e.g. Infor WMS System or other related WMS system
- Ability to work in a team environment as well as independently.
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