CUSTOMER QUALITY ENGINEER

• Liaise with customer on product quality issues and address customer’s concerns with corrective action and preventive action plan formalized among internal manufacturing personnel.
• Responsible to co-ordinate failure analysis on the assembly customer return parts and liaise with customer on the failure parameters. Define root cause for the failure modes.
• Responsible for internal coordination and preparation for customer visit and audit. Follow up corrective actions and preventive actions from customer audit findings.
• Responsible to handle customer complaint and 8D report closer. 8D report must close within the allowable time frame.
• Responsible for periodical review and recommend improvement programs for all related QA procedures implementation.
• Responsible for co-ordinate review of product FMEA and Control Plan when necessary.
• Responsible for coordination & execution of all the necessary quality control requirement by customer into the internal quality control system.
• Responsible for establishing and reviewing acceptance criteria (visual aids) for use by production and QA personnel for each automotive project.
• Responsible for all projects and assignments given by direct superior and when necessary.

Job Requirement

• Diploma/Degree holder in Management/ Engineering/ Physic or its equivalent.
• Minimum 3 years working experience in manufacturing’s QA environment.
• Strong leadership skills.
• Ability to lead a group of Operation and QA team to achieve the customer expectation.
• Ability to plan, execute and delegate jobs towards company’s objective.
• Ability to communicate with all level of staffs & customers.
• An advantage if can read and write in Mandarin.
• Good analytical, negotiation, presentation and organizational skills.
• Strong ISO requirement knowledge.
• Strong knowledge of QA functions and product audit requirements.
• Good knowledge of the automotive core tools, such as:-
• Statistic Process Control (SPC),
• Failure Mode and Effect Analysis (FMEA),
• Control Plan(CP),
• Measuring Analysis System(MSA),
• Advanced Product Quality Planning(APQP),
• Production Part Approval Process (PPAP)
• Process Audit (VDA 6.3)
• Product Audit (VDA 6.5)
• Full-Time position(s) available.