Data Management Analyst

We are currently looking to fill the roles below

Arbitration Supervisor

• Develop comprehensive policies, procedures, and standards for the entire logistics process, end-to-end coverage to ensure the accuracy, relevancy, and adequacy of policies.
• Conducted audits of employee performance to ensure adherence to quality standards, while maintaining positive customer and agency relations.
• Organize and execute internal audits for drivers, focusing on proof of delivery, proof of pickup, return to seller, and SOP non-compliance.
• Organized and conducted training and briefing sessions for various teams on new guidelines, utilizing strong communication and presentation skills.
• Monitor the progress and effectiveness of the project quality management system and recommend and implement improvements when required.
• Responsible for damaged parcels and lost parcels: standard, fine and incentives.
• Administer and reporting damaged parcels and lost parcels’ data.
• Analyze the rate and minimize the risk.
• Ensure the policies, standards and workflow carried out efficiently.

Order Allocation Supervisor

• Oversee parcel collection operations across Malaysia, providing guidance and feedback on their execution.
• Calculate parcel collection costs and allocate orders to the most cost-effective collection methods.
• Monitor parcel collection tasks and ensure the timely departure of shuttle buses to prevent transit issues and delays.
• Analyse operational anomalies, identify potential problems, and collaborate with various departments to propose improvement plans.
• Participate in system upgrades and iterations related to parcel collection operations.
• Liaise with the PMD department to coordinate and communicate with customers.
• Develop emergency plans to meet customer collection needs.
• Build and nurture the team’s talent pipeline.

Job Requirements

• Graduated with a Diploma or Degree in any related fields or equivalents qualifications.
• Have at least 3-4 years of experience in the Express Industry.
• Having excellent MS Office skills (Word, Excel, PowerPoint) and presentation skills.
• Able to communicate in multiple language is an advantage (Chinese, Malay, English).
• Strong analytical skills with the ability to interpret data and trends effectively.