Senior Specialist, Employee & Labour Relations

Central Operations was born in 2017 and is the backbone operations for foodpanda in APAC. We have around 1800 employees internally and more than 4000 outsourced employees supporting 11 different countries and in their respective languages. To know us better, check out this video https://bit.ly/3KOHSEI and we would like YOU to Join us!

• Serve as the point of contact for employee concerns and grievances.

• Provide advice and support to management on employee relations issues.

• Investigate employee complaints, misconduct, or violations of company policies.

• Mediate disputes between employees and management to resolve conflicts in a fair and constructive manner.

• Implement and enforce workplace policies to ensure consistency and fairness.

• Advise management on labour laws and potential legal risks in employee-related decisions.

• Assist with workplace investigations related to harassment, discrimination, or other workplace issues.

• Prepare documentation for potential legal disputes and work with the legal team to defend against employee-related litigation.

• Support managers in addressing performance management issues, including providing coaching and counselling.

• Assist in developing performance improvement plans (PIPs) and tracking employee progress.

• Help facilitate disciplinary actions or terminations in accordance with company policies.

• Stay current on changes in employment law and labour practices, and ensure that the company adopts any necessary changes.

• Maintain accurate records of employee grievances, investigations, and outcomes.

• Use data to analyse trends and provide reports on employee relations and labour issues to senior management.

• Assist in the smooth offboarding of employees whose contracts are terminated due to misconduct or performance issues.

• Bachelor’s degree (HR, Business, Communications, etc.) or relevant experience.
• 3 to 5 years experience in Employee & Labour Relations
• Excellent Communication skills, with capabilities of writing & drafting letter (show cause letter, etc)
• Knowledge in Labour Law is a MUST
• You have intermediate knowledge and experience using Microsoft Excel, PowerPoint & Word.
• Preferred someone who have experience in BPO industry