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Key Responsibilities:
- Communicate effectively with clients to understand their requirements and provide technical guidance.
- Construct solution frameworks, particularly in the areas of Customer Experience (CX) and Customer Relationship Management (CRM), ensuring alignment with IT Service Management (ITSM) standards.
- Translate customer needs into technical requirements and solutions, providing innovative and effective solutions that meet their business objectives.
- Work with various APIs if required to integrate systems and automate processes, particularly within the Microsoft, HubSpot, and Zendesk ecosystems.
- Customize and enhance the functionality of our platforms using programming languages like Python, Ruby, or PHP.
- Collaborate with cross-functional teams to define, design, and implement new features.
- Troubleshoot and resolve technical issues across different platforms.
- Optimize application performance, scalability, and security.
- Develop, test, and maintain custom solutions/interfaces integrating Microsoft Azure, Microsoft 365, Zendesk, and HubSpot.
- Stay up-to-date with emerging technologies and industry trends.
- Proven experience as a Developer, with a strong understanding of cloud services, particularly Azure.
- Familiarity with Azure DevOps for CI/CD pipelines.
- Experience with Microsoft 365, Zendesk, and HubSpot platforms.
- Knowledge of working with RESTful APIs and integrating third-party services.
- Proficiency in programming languages such as Python, Ruby, or PHP.
- Understanding of front-end technologies, including CSS, HTML, and JavaScript.
- Strong problem-solving skills and attention to detail.
- Excellent communication and teamwork abilities, with experience in a client-facing role.
- Experience with custom coding and creating custom solutions.
- Knowledge of database management systems.
- Understanding of agile methodologies and project management tools.
- Ability to work independently and manage multiple projects.
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