Director, Strategy & Program Management

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Job Summary:
The incumbent is responsible to drive exceptional customer experience in moment of truth by
• Creating seamless customer experience while delivering customer promise with high degree of Automation
• Networking with hospitals and clinics to create operational efficiency and long-term portfolio sustainability
• Providing fast & quality decision & enhancing skill set for complex medical areas and including new technology into coverage for customer benefit.

Key Responsibilities

• Active tracking on overall financial performance and strategic delivery for the company to both local and regional management. This may include:
  • Preparation of compelling presentations and communication materials to management
  • Effectively report and maintain management information dashboards
• Proactive business partners across Actuarial, Finance, Marketing & Distribution (both Agency & Partnership Distribution) functions to provide value add / support and deliver company financial and strategic objectives. This includes, but not limited to:
• Perform data analytics on key driving indicators to provide qualitative and quantitative outcomes with recommended solutions to senior management. Problem solving skills required
• Be part of any special projects on an ad hoc basis
• Ensure overall team delivery to drive toward company financial objectives
• Program management and reporting for scoping and delivery for execution on health
• Change Management advocate that drives and enables a culture of innovation to be fostered within your direct team, Transformation and your operational business partners

Business Value Realization

• First line of review / challenge for all business solutions proposed within Strategic/Marketing (prioritised against business objectives with value / benefit defined).
• Building the ACRs (business cases) for all Projects / Programs with regards to Strategic/Marketing in partnership with the Business Area and TPO.
• Ensuring that plans are in place for benefit realisation and that these are realized (on time and to budget)

REQUIREMENTS

Qualifications:

• Preferred Degree in Actuarial Science, Finance, Economics, Engineering or other numerate discipline, Program management

• Over 10 years relevant experience in insurance

Knowledge / Experience:

• Demonstrated good sense of business acumen and/or logical thought process in problem solving.
• Strong financial disciplines including financial analysis and the ability to develop and translate financial policy into practical reality
• Able to be an active communicator and articulate concepts/thoughts effectively
• Strong organisation and program management skills
• Ability to provide quality coaching and mentoring to facilitate the development and progression of the team
• Excellent presentation skills

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.