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General Manager

Salary undisclosed

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Job Summary:

The General Manager is in charge of running and growing our food and beverage establishment. This role includes managing daily operations, leading the team, ensuring excellent customer service, maintaining financial health, and complying with regulations. The General Manager’s goal is to provide top-notch service, boost profits, and uphold a positive reputation.

Key Responsibilities:

Strategic Planning:
- Create and implement business strategies to meet goals.
- Develop plans for short-term and long-term growth.
- Keep an eye on industry trends and competitors to find new opportunities and challenges.

Operations Management:
- Oversee daily operations for all departments, ensuring they run smoothly.
- Ensure compliance with company policies and health/safety regulations.
- Maintain high standards for service, cleanliness, and organization.

Financial Management:
- Prepare and manage the budget, including forecasts and expense controls.
- Monitor financial performance, analyze results, and make adjustments to meet targets.
- Find ways to increase revenue and manage costs effectively.

Team Leadership:
- Lead and motivate managers and staff, creating a positive work culture.
- Oversee hiring, training, and performance evaluation.
- Develop policies and procedures for effective team management.

Customer Service:
- Ensure outstanding customer service by setting high standards and addressing feedback.
- Implement strategies to enhance guest experiences and build loyalty.

Marketing and Promotion:
- Work with the marketing team to plan and execute promotional events and campaigns.
- Analyze market trends to inform marketing strategies that drive growth.
- Manage online presence and social media to attract and retain customers.

Business Development:
- Identify new business opportunities and markets for growth.
- Develop strategies for entering new markets or reaching new customer segments.
- Explore new products or services that meet customer needs.

Compliance and Quality Control:
- Ensure adherence to laws and company policies regarding food safety and health standards.
- Conduct regular inspections to maintain quality and hygiene.
- Implement quality control measures and prepare reports on performance and strategy for senior management.
- Maintain clear communication with upper management, staff, and external partners.