Customer Complaint Specialist

Join Doo Group – Explore α Better Future

Doo Group is a global financial services group with FinTech as its core. With our 10 major business lines, spanning Brokerage, Wealth Management, Property, Payment & Exchange, FinTech, Financial Education, Health Care, Consulting, Cloud, and Digital Marketing, Doo Group has seamlessly provided clients with comprehensive products and services across the world. Through a one-stop approach, Doo Group remains committed to helping our clients achieve an ideal financial life while moving towards a better future together!

Looking for a New Challenge? Join Us as We Expand Globally!

As we continue our global business expansion, we’re on the lookout for talented individuals who are motivated to support our strategic goals and initiatives. Join a team that values innovation and growth.

DOO you have what it takes?

What you’ll be working on:

工作职责 ：

• 回答客户关于咨询、投诉、问题解决的来电、电子邮件和聊天事务，并提供超出客人期望的优质服务，同时进行实时升级处理。
• 提出有效的客诉解决方案，并与客户电话/现场沟通协商。
• 在有必要的情况下，拟定有关和解协议方案。
• 准确记录每个投诉的详细信息，包括客户信息、投诉性质以及解决过程。
• 仔细倾听客户的需求和关切，展示同理心，同时最大限度地利用机会与客户建立良好关系。
  
  

Job Responsibilities:

• Answer customer calls, emails, and chats regarding inquiries, complaints, and problem resolution, provide quality services that exceed guest expectations, and perform real-time upgrades.
• Propose effective solutions to customer complaints and communicate and negotiate with customers on the phone/on-site.
• If necessary, formulate relevant settlement agreement plans.
• Accurately record the details of each complaint, including customer information, nature of the complaint, and resolution process.
• Listen carefully to customer needs and concerns and demonstrate empathy while maximizing opportunities to build relationships with customers.
  

What we’re looking for:

任职要求：

• 本科及以上学历。
• 拥有金融行业客户服务、支持或相关领域的工作经验。
• 具有处理客户投诉的经验。
• 出色的口头和书面沟通能力。
• 较强的分析和问题解决能力，能够识别问题并制定有效解决方案。
• 能够理解客户并耐心、理解地处理投诉

Job requirements:

• Bachelor degree or above.
• Previous experience working in customer service, support, or related field in the financial industry.
• Experience in handling customer complaints.
• Excellent oral and written communication skills.
• Strong analytical and problem-solving skills with the ability to identify problems and develop effective solutions.
• Ability to understand customers and handle complaints patiently and understandingly

What we offer/What's in it for you:

• Seeking to expand your regional work experience? Work alongside industry-leading professionals from around the globe in an environment filled with opportunities for continuous learning and growth.
• We value your wellbeing - You'll find it here along with our comprehensive medical, dental, optical, and wellness benefits.
• We appreciate your contributions with a 13th-month salary and performance bonus.
• We reward our best employees with quarterly employee recognition awards in USD.
• Feeling drowsy after lunch? Take advantage of our smart pantry access and weekly tea break/lucky draw.

Discover your potential with Doo Group. Apply now and be part of our success story!

#DooBeyondLimit #TogetherWeDooMore #SucceedYourCareerWithDoo