Risk & Technical Support Specialist (Product)

About the role
For this role, you will be responsible for providing support and assistance to our cross departments in Hytech. You will play a crucial role in resolving issues or complaints, answering inquiries, and ensuring overall satisfaction among our cross departments from worldwide.

Job Roles and Responsibilities:

• Responding to different departments’ inquiries and providing support via various channels such as email and chat etc.
• Guiding them through step-by-step solutions or providing technical assistance.
• Documenting the interactions, including the nature of the issue and the resolution provided.
• Collaborating with other internal teams such as product development or engineering to escalate complex issues or provide feedback for product improvement.
• Keeping abreast of product updates, new features, and technical specifications to better assist the team.
• Providing timely updates to the departments regarding the status of their inquiries or reported issues.
• Contributing to the development of support resources such as knowledge base articles, FAQs, or troubleshooting guides.
  

Qualifications and Requirements:

• At least Diploma in business study or any related field.
• Strong verbal and written communication skills in Mandarin and English.
• Prior experience in Customer Service (preferably) or technical support is typically required.
• Capability to work effectively as part of a team and collaborate with colleagues from various departments, including product development, engineering, and sales etc.
• Capacity to manage multiple customer inquiries simultaneously, prioritize tasks effectively.
• Candidates who have previous experience working in a similar industry (trading, IT services and technology) will be an added advantage.

Why Join Us?

• Innovative Projects: Work on cutting-edge projects that make a real difference.
• Collaborative Environment: Be part of a team that values collaboration and creativity.
• Professional Growth: Access to ongoing training and development opportunities.
• Dynamic Culture: Enjoy a vibrant and inclusive workplace culture.

Ready to make your mark? Apply now and become an integral part of our innovative and dynamic team!

Sneakpeak at our Benefit & Perks

• Accessible by public transport (5 mins walking distance from LRT Abdullah Hukum)
• Competitive remuneration package (Basic salary + performance based bonus)
• Attractive transportation allowance, gym, dental & optical
• Young, Vibrant, Passionate & Friendly Working Environment.
• Rewarding career development with regional exposure.
• Team building, creation, birthday party, free flow of snacks and drinks