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Donor Support (6-month contract)

Salary undisclosed

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Job Description:

The purpose of job is to serve as frontline contact with donors that have been donating to WWF-Malaysia, maintaining database management and internal processes related to donor relations and donor operations. This is short-term contract post (6-Month)

Responsibilities

1. Manage the day-to-day enquiries related to donations and campaigns via email and telephone.

2. Resolve donor enquiries within a specified time frame.

3. Ensure zero donor complaint and process errors.

4. Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.

5. Maintaining a clean database by updating accurate information.

6. Targets (both financial and non-financial) as outlined in yearly workplan (including yearly budget and yearly Balanced Scorecard Matrix) met.

Qualifications

1. Graduate preferably with a degree in Business/Marketing/Social Science.

2. Minimum working experience of one (1) year in a customer service and or operations environment.

3. A mature individual who is able to work with minimal supervision and is resourceful.

4. Must be computer literate and have the ability to use appropriate technology to produce reports.

5. Excellent written and oral skills in English and Bahasa Malaysia.

6. Organising and management skills are required.

7. Good understanding of current issues especially having knowledge on environmental and conservation issues.

8. Must understand the workings of a database system and have experience working with databases.

9. Pleasant disposition with good interpersonal skills, hardworking, innovative, team-player and committed.