Customer Care Professional (Japan Consumer – Non Voice)

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Every one of our Customer Care Professionals represents the American Express Brand. At Global New Accounts, you will be playing a key role to support American Express business by processing and issuing American Express Consumer/SBS card fast and easy for our customers. You are expected to be a problem solver and enabler for our card members and our business. And the people you’ll work with, and the customers you’ll care for, value your passion and unique personality as much as we do.

Role & Responsibilities:

You will be handling our new commercial card applications. This includes:

• Data capturing of new applications into Amex new application data base.
• Work with Consumer/SBS apps team in Tokyo to ensure all data captured is accurate and processed in timely manner.
• If required, process manual underwriting and decision of applications
• This role requires availability to work Monday to Friday morning shifts, including public holidays.
  
  

Qualifications:

• Great Team Player
• Strong written and verbal communication in Japanese
• Ability to work in a fast paced metric driven environment
• Proficient at multitasking and navigation in a Windows environment
• Possess a degree or above education level
  
  

我々アメリカン・エキスプレスにとって、カスタマーケアプロフェッショナル一人ひとりがブランドを代表しています。Global New Accountsでは、アメリカン・エキスプレスのコンシューマーカードおよびSmall businessカードを、よりシンプルで迅速に新規のお客様に発行できるよう、新規申込に関する業務に携わっている方を募集しております。私たちのお客様・ビジネスの成長を支える一員として、一緒に働いてみませんか？

主な業務内容

• 新規申込書のアメリカン・エキスプレスのデータベースへの入力
• 東京と連携を取り、申込の所定のプロセスを円滑に進める
• カード申込に係る審査業務のサポート
  
  

条件及び求められる能力

• 協調性がある
• 日本語：ネイティブまたは ビジネスレベル
• 業績向上を常に目指す環境で働きたい方
• 同時に複数のプロセスをこなせる方
• Windows経験者
• 大学学士レベル以上
  
  

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with onsite or hybrid arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities
  
  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.