Help Desk Cum Admin Assistant

Key of Responsibility: Helpdesk • Responds to telephone calls, chat or email requests for technical support including troubleshooting and investigating defects in a pleasant, professional manner. • Providing a high level of service to customers and adhering to our strict SLAs for response and resolution times. • Follow up closely with customers to ensure full resolution of issues. • Deployment of service releases, patches, requests and customizations. • Compiling documentation related support calls, resolutions, and follow-ups with users to ensure an acceptable solution has been reached. Admin Assistant • Positive personality, motivated, good attitude, responsible, self-discipline, work independently and able to multi-task. • To perform day to day general administrative tasks Requirements: • Must at least posses SPM/Diploma in any field or equivalent. • Fresh graduate with interest and knowledge in these fields are also encouraged to apply • A responsible, aggressive & analytical with good-attitude • Possess good communication • Initiative, fast learner and confident • Able to work extra hours, independently, full responsibility and with minimum supervision • Good sense of urgency and able to work under pressure within tight deadlines • Posses own transportation. If you are interested for this position, can email your CV to us through [email protected]