Service provider (L2.L3 ) Networking Support (CCNA, CCNP)
Salary undisclosed
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Role and Responsibilities:
Mandatory Skills:
- Provide phone/email consultation to independently debug product problems reported by Cisco customer.
- Provides support on a worldwide basis.
- Provide technical support to customers for Cisco technologies, products, and/or solutions.
- Typically, be responsible for resolving moderately and complex technical problems, depending on the customers' need.
- You will simulate technical problems in lab environment.
- You will share his/her knowledge with other people in writing technical documents and enlarge the knowledge database.
- You will work closely with colleagues to achieve common goals.
- The engineer will strive to technical perfection and expertise.
- You will demonstrate an aptitude and appetite for learning new technologies, evidenced by the ability to expand upon core knowledge.
Mandatory Skills:
- Hands on experience on IOS-XR Router, IOS-XE architecture, Cable, SP Mobility, and optical.
- Minimum 4 years of technical experience in IP Networking, experience with Cisco Routing products such as ASR 9K, ASR9xx, or NCS.
- Experience and knowledge of Industry standard Routing protocols (BGP, OSPF, IS-IS), MPLS, MPLS L2 VPN, MPLS L3 VPN, QoS, Basics of Multicast
- Fluency in English. Excellent written and verbal skills is required to be successful in this role.
- Team player. Ability to work in collaborative way to achieve end results.
- Previous experience in Support Role will be added advantage.
- CCNA, CCNP
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