Greet and welcome guests in a warm and friendly manner.Escort customers to their tables.Thank and give fond farewell to guests conveying anticipation for their next visit.Assist guest with table reservation.Maintain a good knowledge on menu and sales promotion policy.Speak with guests and staff using clear and professional language.Answer phone calls using appropriate telephone etiquette.Answer any questions regarding menu and assist with menu selections.Key in and process food & drink orders when needed.Communicate with the kitchen regarding any menu questions, the length of wait and product availability.Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen.Check with guests to ensure satisfaction with each food course and beverages.Present bill to guest and process payment.Maintain cleanliness and organization of the restaurant.Coaching and developing junior staff.Implement any ad hoc duties assigned by the manager. Proven experience in the restaurant industryAbility to speak, read and write in Chinese and EnglishExcellent communication and interpersonal skillsCustomer-focused with a passion for delivering outstanding serviceProficiency in using point-of-sale systems and other relevant technologyUnderstanding of health and safety regulations in a restaurant settingAbility to work in a fast-paced environment and handle high-pressure situationsAble to work evenings, weekends, and holidaysCommitment to upholding brand standards and contributing to the success of the restaurant Meal ProvidedMonthly Service PointMedical Claim 
