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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
Any Question? Contact us
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Jobs or company...

ICCC Caller (Contract)

  • Full Time, onsite
  • DHL Express (Malaysia) Sdn Bhd
  • Kuala Lumpur Surveying (Construction) Contract/Temp, Malaysia
Salary undisclosed

Apply on

JobStreet
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YOU TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and it now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

YOUR TASKS

  • Act as the ICCC ambassador in creating the first positive impression in carrying the DHL’s brand image and proactively assist customer in resolving their issues.
  • Adhere to the Centre of Excellence (COE) standards and guidelines in daily operations to ensure highest standard of quality and efficiency.
  • Support and embrace change to make the business more successful and competitive in the market – Best in Class.
  • Exhibit highest level of expertise in performing day-to-day function and task demonstrating high-level customer experience skill within the team.
  • Contacting customer via phone to do a survey using Net Promoter Approach
  • Contacting customer based on different touch point from country direction
  • Sets the platform for customer to understand that DHL is concern and focus on Customer satisfaction.
  • Respond to customer feedback and noted every feedback receives
  • Prepare customer for follow up call from Second caller

Service Improvement Issue

  • Highlight areas for improvement, with suggested solutions – to improve DHL’s procedures and service to positively enhance customers’ experience with DHL.
  • Adhere to existing NPA procedure as outlined in the department manuals, while maintaining discretion to exercise flexibility to customer’s need within reasonable limits in consultation with First Choice managers

YOUR PROFILE

• Strong passion for continuously delivering a superior customer experience.

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.

• Well- developed relationship skill and ability to network with multiple levels of an organization and other business units.

• Typically requires O/ A Levels or Diploma (preferable) or equivalent.

• 2 years’ experience in a Customer Contact Centre or Telesales environment in a service industry (preferable).

• Able to work in team and support team goals.

• Excellent in telephone skills, conflict resolution skills, negotiation and interpersonal skills.

• Excellent written communication skills (preferable).

OUR OFFER

• Strong career support in an international environment.

• Great culture and colleagues.

• Multifarious benefit program.

Do you see a personal challenge in these versatile and responsible tasks?

Then apply now! We look forward to receiving your application!