Retail Associate

Location: Velvet Vanity, Elmina Lakeside Mall

Position Summary:
As a Retail Associate at Velvet Vanity, you will be the face of our brand, delivering exceptional customer service and ensuring a positive shopping experience. You will assist customers, manage store operations, and contribute to the overall success of our retail store.

Roles and Responsibilities:

Customer Service :

• Greet and assist customers warmly as they enter the store.
• Provide product information and recommendations based on customer needs and preferences.
• Handle customer inquiries, complaints, and returns in a professional manner.
• Ensure a high level of customer satisfaction by providing personalized service.

Sales and Merchandising :

• Actively engage with customers to drive sales and meet sales targets.
• Assist with visual merchandising, ensuring that products are displayed attractively and in accordance with store guidelines.
• Replenish stock on the sales floor and ensure products are organized and well-presented.
• Promote and upsell products, including special promotions and loyalty programs.

Store Operations :

• Maintain store cleanliness and organization, including tidying up shelves, displays, and fitting rooms.
• Operate the point-of-sale (POS) system accurately and efficiently, including processing transactions and handling cash.
• Monitor inventory levels and report stock shortages or issues to management.
• Assist in receiving, unpacking, and storing merchandise deliveries.

Team Collaboration :

• Work collaboratively with other retail associates and store management to achieve store goals and ensure a cohesive team environment.
• Participate in staff meetings and training sessions to stay informed about new products, policies, and procedures.

Compliance and Safety :

• Follow all store policies and procedures, including health and safety regulations.
• Ensure that store security measures are observed to prevent theft and loss.
• Adhere to company dress code and grooming standards.

Administrative Tasks :

• Assist with opening and closing procedures, including cash handling and store reconciliation.
• Complete daily sales reports and other administrative tasks as required.

Job Types: Full-time, Part-time

Pay: RM10.00 per hour

Expected hours: 20 – 25 per week

Schedule:

• Rotational shift

Education:

• STM/STPM (Preferred)

Language:

• English (Preferred)

Expected Start Date: 10/30/2024