Mandarin Speaking Owner Relationship Exec (Customer Service) at PJ
RM 3,000 - RM 4,000 / Per Mon
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[Benefits]
- Salary Range: RM3,000 – RM4,000 Basic
- Power Leave (Must take 1 day leave to recharge themselves every 2 month)
- Working Hour: Monday to Friday (8:30am – 5:30pm / 9am – 6pm)
[Requirements]
- Previous experience in customer service or project management, preferably in the hotel management, homestay field.
- Excellent communicator with a strong command of the English and Mandarin language.
- Detail-oriented with the ability to identify and address issues promptly.
- Ability to manage multiple tasks and projects simultaneously.
- Possess own transport
[Responsibilities]
- Owner Query Management: Act as the primary point of contact for property owners, addressing inquiries and resolving issues related to tenancy management and rental services.
- Customer Support: Provide customer support through multiple channels (email, phone, chat) Using a combination of human interaction and AI-powered tools to ensure efficient and accurate communication
- Tenancy Support: Assist property owners in managing tenancy-related matters, including leasing agreements, rental payments, maintenance requests, and other property management concerns.
Service Quality Improvement: Monitor customer feedback and service quality, identify areas for improvement, and collaborate with internal teams to implement solutions and enhance overall service delivery.
Job Type: Full-time
Pay: RM3,000.00 - RM4,000.00 per month
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